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TERMS & CONDITIONS
POSTAGE
The standard cost ofr delivery is £5.25 and delivery time is 3-5 days on most purchases. Items will be posted standard rate for smaller parcels (Royal Mail insured up to £34 automatically) and courier service for larger ones over 2kgs. I will post worldwide, please contact me before purchase for postage costs. I will NOT be responsible for items lost in the post - if you require postal insurance please contact us before we dispatch your item. We obtain certificates of postage and can track items sent via courier service (these are also insured automatically on this service).
For all Islands off the UK Mainland incl Isle or Man, Northern Ireland, Scottish Islands, please contact for postage costs BEFORE purchase as the courier services often charge the same as an International rate. All items under 2kg will be the standard UK postage
CANCELLATIONS
All order cancellations will be subject to a 20% re-stocking fee as per our returns policy below and postage will not be refunded
RETURNS
We will not accept returns unless the item is mis-described or faulty. Please ensure that you buy the correct size and satisfy yourself of any questions prior to purchase. If you wish to return a product, please contact us first before sending it - any problems with a product must be brought to my attention within 7 days of receiving it otherwise we will not accept a return outside that period. The return of the item must then be made within 7 days of you contacting me. All returned good need to be accompanied by your name and address and a returns number that we issue to you. A refund will be made within 14 - 28 days after returned goods are received and inspected (they must be in the same condition as they were when sent out) - refunds will be made less 20% of the purchase price. You will also be liable for all postage costs.
CONTACT
I can be contacted on 07824337261 but this is here for URGENT contact only - I only accept orders by email or via the Online Shop. This makes it easier to manage my time more effectively. If you have any queries about items, please email sales@byfleetsaddlery.co.uk
PAYMENT
I take secure payment via Paypal through the web site. Your details are not stored by us and your financial details are dealt with securely through the encrypted Paypal servers. We also take payment via post by cheque/postal order.
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